The HUGGERS CLUB was established with the single objective of gathering very elite individuals people with a PASSION FOR SERVICE. These are the fine folks who would "run the extra mile" serving and helping their customers, and at the same time derive great joy and personal satisfaction while doing that.
In today's intensely competitive business environment, breakthrough customer service gives an organisation the last strategic edge. Selling more products or providing the lowest price are quick fixes, easily copied by competitors. We need a new strategy, one that builds on a strong foundation of fundamentals yet creates that degree of differentiation that leads to long-term success. The organisation must be transformed. The answer is customer service.
Best-practice organisations do not want customers to be surprised when they get good service. Its not good enough. Instead, they work hard to ensure that every moment of truth or interface point with a customer creates a good impression. They achieve this by making sure that each person who serves customers directly and each person on the internal staff who serves the frontline staff is competent in a range of important skills.
THE CONCLUSION: Customer Service is the Ultimate Business Weapon and possibly the ONLY business weapon left in the arsenal. So pay attention to this element and it's never a cost when you embark on service improvement projects, it's an INVESTMENT that has high returns...just like when you invest in your building renovation or advertising & promotion.
BUT..whats the key success factor..the PEOPLE... the PEOPLE and all of them can be found at the HUGGERS CLUB!
Come join us and be a member of the HUGGERS CLUB of Malaysia. Membership Fee is still free for the time being. Contact Dr Allen Teh @ 019-3523082 for more information.
OUR PATRON
Mr Jack Mitchell, CEO, Mitchells/Richards/Marshs, USA
Author of 2 Best Sellers (HUG YOUR CUSTOMERS & HUG YOUR PEOPLE)
Click here to watch Jack Mitchell's Welcoming Speech to the HUGGERS
Dr. Allen Teh, CEO, Centre for Customer Care (CCC) Malaysia and Founder of the HUGGERS CLUB Malaysia
Protem Committee (2008)
The HUGGERS CLUB of Malaysia
If you are keen to volunteer your service and expertise to the HUGGERS CLUB in any way, do email me allen.teh@centreforcustomercare.com or contact me at 019-3523082.
Wow! Look at our Hit Rate
